Terms and Conditions

These Terms & Conditions apply to the use of the Our Little Boutique website and purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms & Conditions.

1. General

Our Little Boutique operates an online retail store offering clothing, accessories, and other products.

We reserve the right to update, modify, suspend, or discontinue parts of our website or services where reasonably necessary.

2. Product Information

We make reasonable efforts to display our products as accurately as possible.

However, please note that:

Colours may appear slightly different depending on your screen or device
Product measurements may vary slightly
Patterns or prints may differ slightly between individual items
Product packaging may change
Minor differences may occur between product images and the item received

These differences do not necessarily indicate that a product is defective.

3. Prices

All prices displayed on our website are shown in the currency indicated at checkout.

Prices may be changed at any time before an order is placed.

The price applicable to your purchase is the price displayed when your order is submitted, subject to correction of obvious pricing errors.

4. Orders

After placing an order, you may receive an order confirmation by email.

Receiving an order confirmation does not necessarily mean that an order can never be cancelled by us.

We reserve the right to cancel or refuse an order in circumstances including:

Suspected fraud
Payment problems
Incorrect pricing
Product unavailability
Incorrect customer or delivery information
Technical errors

If we cancel an order after payment has been received, the relevant amount will be refunded.

5. Order Changes and Cancellations

If you would like to cancel or change an order, please contact us as soon as possible.

Order cancellations or changes may only be possible within 24 hours after the order has been placed.

Once an order has entered processing or has been dispatched, we may no longer be able to cancel or modify it.

6. Shipping

Delivery times displayed on our website are estimates and are not guaranteed unless explicitly stated otherwise.

Delivery may be affected by factors outside our control, including:

Carrier delays
Customs processing
Weather conditions
High seasonal demand
Incorrect delivery information
Local delivery disruptions

Our Little Boutique is not responsible for delays caused by events reasonably outside our control.

7. Delivery Information

Customers are responsible for providing complete and accurate delivery information when placing an order.

If incorrect or incomplete information is provided, this may result in delays, failed delivery, or additional charges.

Once an order has been dispatched, we may not be able to change the delivery address.

8. Returns and Refunds

Returns and refunds are handled in accordance with our Return Policy.

Customers should review the Return Policy before returning any product.

Products must meet the conditions described in our Return Policy in order to qualify for a refund.

9. Faulty or Incorrect Products

If you believe that you have received a faulty, damaged, or incorrect product, please contact our customer service team.

We may ask you to provide:

Photographs of the product
Photographs of the packaging
Product labels
Order information
Other information reasonably required to investigate the issue

Please do not return a product before receiving return instructions from us.

10. Promotions and Discounts

From time to time, Our Little Boutique may offer discounts, promotional codes, sales, or other special offers.

Unless stated otherwise:

Promotions cannot be combined
Discounts cannot normally be applied retrospectively
Promotional offers may have an expiry date
Certain products may be excluded
We may withdraw or change promotions where reasonably necessary

Any specific promotional terms will apply in addition to these Terms & Conditions.

11. Website Availability

We aim to keep our website available and functioning correctly.

However, we cannot guarantee that the website will always be available, uninterrupted, or free from technical errors.

We may temporarily restrict access for maintenance, updates, security, or other operational reasons.

12. Intellectual Property

Content displayed on the Our Little Boutique website, including text, branding, graphics, images, logos, and website design, may be protected by intellectual property rights.

You may not reproduce, distribute, modify, or commercially use our website content without permission where such permission is required.

13. Third-Party Services

Our website may use or link to third-party services, including:

Payment providers
Delivery services
Social media platforms
Analytics services
Advertising platforms
E-commerce technology providers

We are not responsible for the independent practices, content, or policies of third-party websites and services.

14. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited.

To the extent permitted by applicable law, Our Little Boutique will not be responsible for indirect, incidental, or consequential losses resulting from the use of our website or services.

Your statutory consumer rights are not affected.

15. Changes to These Terms

Our Little Boutique may update these Terms & Conditions from time to time to reflect changes in our website, services, business practices, or applicable requirements.

The most recent version will always be made available on our website.

16. Contact

If you have any questions regarding these Terms & Conditions, please contact:

Company Name: Our Little Boutique
Email: support@ourlittleboutique.com