Shipping policy

At Our Little Boutique, we aim to make the delivery process as clear and straightforward as possible.

This Shipping Policy explains how orders are processed, estimated delivery times, tracking information, and what to do if there is an issue with your delivery.

1. Order Processing

Orders are typically processed within 3 business days after being placed.

Once your order has been processed and dispatched, you will receive a shipping confirmation email where available.

Please make sure that the email address provided during checkout is correct.

2. Estimated Delivery Times

Delivery times are estimates and may vary depending on the destination, carrier, customs processing, seasonal demand, and other circumstances outside our control.

Please allow approximately 7–12 business days for delivery after your order has been processed.

During particularly busy periods or because of customs or carrier delays, delivery may take longer.

3. Shipping Confirmation and Tracking

Once your order has been dispatched, we may send you a shipping confirmation email containing tracking information.

Tracking updates can sometimes take a few days to appear after dispatch.

We recommend regularly checking your shipping confirmation email and tracking information for the latest delivery updates.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check your:

Full name
Street address
House or apartment number
Postal code
City
Country
Contact information

If you notice an error after placing your order, please contact us as soon as possible.

Once an order has been processed or dispatched, we may no longer be able to change the delivery address.

5. Delivery Delays

While we aim to have all orders delivered within the estimated timeframe, delays may occasionally occur.

Possible reasons include:

Customs processing
Carrier delays
Weather conditions
Public holidays
High seasonal demand
Local delivery disruptions
Incorrect or incomplete delivery information

These circumstances may be outside the control of Our Little Boutique.

6. Customs and International Shipping

Depending on the destination and fulfilment route, orders may pass through international shipping networks or customs processing.

This can occasionally result in additional transit time.

Where applicable, customers are responsible for providing any information required by local customs or delivery authorities.

7. Failed Delivery Attempts

If a delivery cannot be completed, the carrier may:

Attempt delivery again
Leave the parcel with a neighbour
Deliver the parcel to a local collection point
Provide instructions for arranging redelivery

Customers are responsible for following the carrier's instructions where necessary.

8. Marked as Delivered but Not Received

If your tracking information shows that your parcel has been delivered but you cannot locate it, we recommend:

Checking around your property or designated safe place
Asking household members
Checking with neighbours
Contacting the local delivery carrier
Reviewing the tracking information for additional delivery details

If you are still unable to locate your parcel, please contact our customer service team so we can assist you further.

9. Incorrect or Incomplete Address

Our Little Boutique cannot guarantee successful delivery where incorrect or incomplete shipping information has been provided by the customer.

If a parcel is returned, lost, or requires reshipment because of incorrect information provided during checkout, additional shipping costs may apply.

10. Multiple Parcels

In some cases, an order containing multiple products may be shipped in separate parcels.

This means products from the same order may arrive at different times.

Where available, separate tracking information may be provided.

11. Lost Parcels

If your parcel appears to be lost in transit, please contact us with your order details.

We may first investigate the shipment with the relevant carrier or fulfilment partner before determining the appropriate solution.

12. Contact

If you have any questions regarding your order, delivery, or this Shipping Policy, please contact:

Company Name: Our Little Boutique
Email: support@ourlittleboutique.com