Return Policy
At Our Little Boutique, we want you to feel confident when shopping with us.
If your purchase is not suitable, you may request a return in accordance with the conditions below.
1. Return Period
We offer a 30-day return period from the date your order is delivered.
If you would like to return an item, please contact our customer service team within 14 days of receiving your order so that we can provide you with the correct return instructions.
Returns sent without contacting us first may not be processed correctly.
2. Return Conditions
To be eligible for a return, products must:
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Be unused and unworn
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Be in their original condition
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Have all original tags and labels attached where applicable
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Be returned in suitable packaging
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Show no signs of wear, washing, damage, perfume, makeup, or other use
We reserve the right to refuse a refund if a returned product does not meet these conditions.
3. How to Request a Return
To request a return, please contact:
Email: support@ourlittleboutique.com
Please include:
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Your full name
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Order number
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The product(s) you would like to return
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The reason for your return
Our customer service team will then provide you with the relevant return instructions and return address.
Please do not return your order to the address shown on the parcel without contacting us first, as this may not be the correct returns facility.
4. Alternative Solutions Before Returning
Before proceeding with a return, Our Little Boutique may offer alternative solutions where appropriate, such as:
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A replacement item
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A partial refund
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Store credit
If none of these options are suitable, your right to return remains valid.
You will receive the return address of our supplier, located in Asia, after your return request has been approved.
Returned items must be packaged and shipped securely.
All return shipping costs and any additional shipping, customs, or handling fees remain the responsibility of the customer.
We strongly recommend using a trackable shipping method with Track & Trace.
5. Return Shipping Costs
Return shipping costs are the responsibility of the customer.
We strongly recommend using a tracked shipping service when returning your order.
The customer remains responsible for the returned parcel until it has been received by our returns facility.
Any shipping, customs, or handling charges associated with the return are the responsibility of the sender unless otherwise agreed.
6. Return Address
Approved returns must be sent to the return address provided by our customer service team.
Our current return facility is:
CHN Warehouse Address
AVA + win-winfulfillment
CHN SNG092711
No.160 Nijiayan Road
Jiangbei District
Ningbo, Zhejiang 315000
CHN
Please contact us before sending your return to ensure you receive the correct instructions for your order.
7. Tracked Returns
We strongly recommend sending all returns using a tracked shipping service.
Once your return has been sent, please provide us with the tracking number.
Our Little Boutique cannot be held responsible for returned parcels that are lost or damaged before reaching our returns facility.
8. Refunds
Once your return has arrived at our returns facility, it will be inspected.
If the return meets the conditions of this policy, your refund will be processed to the original payment method.
Please allow several business days after your refund has been processed for the amount to appear in your account, depending on your bank or payment provider.
Original shipping charges are generally non-refundable unless required by applicable law.
9. Return Processing Fee
A £10 return and restocking fee may be deducted from the refund amount for returned orders.
This fee contributes towards the processing, inspection, administration, and handling of returned products.
Where applicable consumer law provides otherwise, your statutory rights will remain unaffected.
10. Faulty, Damaged or Incorrect Products
If you believe you have received a faulty, damaged, or incorrect product, please contact us before returning the item.
We may ask you to provide:
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Clear photographs of the product
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Photographs of the packaging
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Photographs of product labels
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Your order number
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A description of the issue
Once we have reviewed the information provided, we will advise you on the appropriate solution.
Please do not return a faulty or incorrect product before receiving instructions from us.
11. Size or Fit Issues
If an item does not fit as expected, please contact our customer service team.
Depending on the circumstances, we may be able to offer an alternative solution such as a replacement size.
If you prefer to return the product for a refund, the standard return conditions and return shipping requirements will apply.
12. Exchanges and Replacements
Where an exchange or replacement is offered, specific conditions may apply.
In some cases, customers may be permitted to keep the original item while receiving a replacement for a small shipping and handling charge.
Any replacement offered under these circumstances may be considered final and may not be eligible for a further return unless it is faulty.
13. Refused or Uncollected Parcels
If a parcel is refused, not collected, or returned to sender, a refund can generally only be processed after the parcel has been received and identified by the relevant warehouse or fulfilment facility.
Any return shipping or handling costs incurred may be deducted from the refund where permitted.
14. Refund Processing Time
After your return has been received and approved, we will initiate the refund to your original payment method.
The time required for the refund to appear in your account depends on your bank or payment provider.
15. Statutory Rights
Nothing in this Return & Refund Policy is intended to limit any statutory consumer rights that cannot legally be excluded.
Where applicable consumer protection law provides additional rights, those rights will continue to apply.
16. Contact
If you have any questions about a return, refund, replacement, or this policy, please contact:
Company Name: Our Little Boutique
Email: support@ourlittleboutique.com