Privacy policy

Privacy Policy

At Our Little Boutique, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we may collect, how we use it, and the rights you may have regarding your personal data.

1. Information We Collect

When you visit our website, place an order, contact us, or interact with our services, we may collect certain personal information.

This may include:

Your name
Billing and delivery address
Email address
Telephone number
Order information
Payment and transaction information
Information provided when contacting customer service
Device, browser, and website usage information
Marketing and communication preferences

We only collect information that is reasonably necessary to provide and improve our services.

2. How We Use Your Information

Our Little Boutique may use your personal information to:

Process and fulfil your orders
Arrange delivery of your purchases
Process payments and refunds
Provide order and shipping updates
Respond to customer-service enquiries
Manage returns, replacements, and other order issues
Prevent fraud and protect our website
Improve our products, website, and customer experience
Send marketing communications where permitted
Comply with legal and regulatory requirements

We will not use your personal information for purposes that are incompatible with those described in this Privacy Policy.

3. Payment Information

Payments made through our website may be processed by third-party payment providers.

Our Little Boutique does not necessarily directly store all payment-card information.

Payment providers may process your information in accordance with their own privacy policies and security standards.

4. Sharing Your Information

We may share certain personal information with trusted third parties where necessary to operate our business.

These may include:

Payment providers
Delivery and logistics companies
Warehousing and fulfilment partners
Website and e-commerce providers
Customer-service providers
Analytics providers
Advertising and marketing platforms
Professional advisers
Authorities where legally required

We only share information where reasonably necessary for the relevant service or business purpose.

5. International Processing

Some of our suppliers, fulfilment partners, technology providers, or other service providers may operate outside the country in which you live.

As a result, your information may be processed or transferred internationally where necessary to provide our services.

Where applicable, appropriate safeguards may be used to protect personal information.

6. Cookies

Our website uses cookies and similar technologies.

Cookies may be used for:

Website functionality
Shopping-cart functionality
Analytics
Personalisation
Advertising
Measuring website and marketing performance

For more information, please refer to our Cookie Policy.

7. Marketing Communications

Where permitted, we may send you information about products, offers, promotions, or other updates from Our Little Boutique.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

8. Data Retention

We may retain personal information for as long as reasonably necessary to:

Process and administer orders
Maintain business and financial records
Resolve disputes
Provide customer service
Prevent fraud
Meet legal or regulatory obligations

Information that is no longer required may be deleted or anonymised where appropriate.

9. Your Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of certain information
Object to certain processing activities
Restrict certain processing activities
Withdraw consent where processing is based on consent
Request information about how your data is used

To make a request, please contact us using the details below.

10. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.

However, no online system or method of electronic storage can be guaranteed to be completely secure.

11. Changes to This Privacy Policy

Our Little Boutique may update this Privacy Policy from time to time to reflect changes in our services, website, business practices, or applicable requirements.

The most recent version will always be made available on our website.

12. Contact

If you have any questions regarding this Privacy Policy or the way your personal information is handled, please contact:

Company Name: Our Little Boutique
Email: support@ourlittleboutique.com